If you are experiencing issues with DJI Go 4, the first step is to ensure that your mobile device is compatible with the app. Visit the official DJI website to confirm compatibility requirements. If your device meets the specifications and the app is still not working, try the following troubleshooting steps.
Restarting the DJI Go 4 app and your mobile device can often resolve minor technical glitches. Close the app completely and then relaunch it. If the problem persists, power off your device, wait a few seconds, and then turn it back on. Open the app again to see if it functions correctly.
Make sure that both the DJI Go 4 app and your drone's firmware are up to date. Outdated software can lead to compatibility issues and malfunctions. Visit the app store on your device to check for any available updates for the DJI Go 4 app. Similarly, ensure that your drone's firmware is the latest version supported by DJI.
For proper functionality, DJI Go 4 requires a stable internet connection. Confirm that your device is connected to a reliable network. Additionally, check the app settings to ensure that permissions such as access to the camera, GPS, and storage are enabled. Lack of permissions can impede the app's performance.
If you have tried the above steps and DJI Go 4 is still not working, it may be necessary to seek assistance from DJI's customer support team. Visit the DJI official website to find support options, including live chat, email support, or forums where you can seek further help.